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Forgot password

If you've forgotten your password, Pawpado can issue a reset link via email. The link sends you to set a new password, then back to Pawpado to sign in.

The whole flow takes about a minute.

When to use this

Use Forgot password if:

  • You signed up with email + password and don't remember the password.
  • A password manager autofilled the wrong password and now the right one isn't loading.
  • You've been locked out by too many failed sign-in attempts (this bypasses the lockout).

If you signed up with Google or Apple, you don't have a Pawpado password to reset. Sign in via the same social provider you used to sign up — the Sign in page has the button. If you've forgotten which provider, try them all; the wrong ones will say "no account."

The flow

  1. Click "Forgot password?" on the sign-in screen.
  2. Enter your email. We send a reset link.
  3. Click the link in your inbox.
  4. Set a new password.
  5. Sign in with the new password.

Step-by-step

1. Click Forgot password

On pawpado.com/login, scroll to the email/password form and click Forgot your password? below the password field.

You're now on pawpado.com/forgot-password. The page shows a single email field.

2. Enter your email

Enter the email you used at sign-up. Click Send reset link.

Pawpado tells Huudis to send a reset email regardless of whether the email exists in our system. This is intentional — we don't want to confirm or deny account existence by responding differently.

What you'll see:

If you@example.com has a Huudis account, we sent a reset link. It expires in 1 hour.

If the email isn't on file, no email gets sent. If it is, you'll get one within a minute.

Check your inbox for an email from no-reply@huudis.com. Subject: "Reset your Forjio password."

Click the link. It opens pawpado.com/reset-password?token=….

The link expires in one hour. If you wait too long, request a new one. We deliberately short-window reset links because they're sensitive — a long-lived link in your inbox is a phishing target.

4. Set a new password

The reset page shows two fields:

  • New password — minimum 10 characters. Same rules as sign-up.
  • Confirm new password — type it again.

Click Update password.

The page updates your password on Huudis. Your old password stops working immediately.

5. Sign in

The reset page redirects to pawpado.com/login with a banner: "Password updated. Sign in to continue."

Sign in normally with the new password.

If you had any open Pawpado sessions in other browsers or tabs, they'll keep working until they expire naturally (up to 30 days of inactivity).

What if you don't receive the email?

The reset email comes from no-reply@huudis.com. Things to try:

  1. Check spam/junk. Many corporate filters quarantine first-time senders.
  2. Check the right inbox. If you have multiple emails, sign-up may have been with a different one.
  3. Wait 5 minutes. Most arrive within seconds, but rare delivery delays happen.
  4. Whitelist @huudis.com. Your IT team can do this.
  5. Try a different email. If you also have a Google or Apple sign-in linked, use that and add a password from inside the dashboard.

If after all that you still can't receive email, contact support@forjio.com from the same email address. We can verify you and reset manually.

What if you no longer have access to the email?

This is harder. The email address is the durable identity — if you've lost it permanently, you've effectively lost the account, including any unused credit balance and any installed game library on your EBS volume.

Options:

  • Change the email first. If you can sign in (via Google/Apple), go to Settings → Security → Change email before you lose access to the current one.
  • Email support. Contact support@forjio.com with as much proof of identity as you can provide (payment receipts from Plugipay, original sign-up date, etc.). We'll work with you but can't guarantee recovery.

This is why we recommend signing up with an email you control long-term — not a work email at a job you might leave.

Multi-factor authentication and password reset

If you have MFA enabled, resetting your password does not disable MFA. The next sign-in will still ask for your TOTP code or WebAuthn key.

If you've also lost your MFA factor:

  1. Use a backup code (one of the codes you saved at MFA enrollment).
  2. Or contact support@forjio.com to disable MFA out-of-band.

We strongly recommend printing or storing backup codes when you enable MFA.

Programmatic reset

For automation, the password reset request endpoint is public:

curl -X POST https://pawpado.com/api/v1/auth/password-reset/request \
  -H "Content-Type: application/json" \
  -d '{"email": "alice@example.com"}'

The response is always 200 {"ok": true}, even if the email doesn't exist. This is intentional (no enumeration).

The complete endpoint takes a token and a new password:

curl -X POST https://pawpado.com/api/v1/auth/password-reset/complete \
  -H "Content-Type: application/json" \
  -d '{"token": "...", "password": "new-secure-password"}'

Both endpoints proxy to Huudis behind the scenes — the same flow used by the dashboard.

Common errors

The link is older than one hour. Request a new one.

The token has been used already, or someone has modified the URL. Request a new link.

"Password too short"

Minimum 10 characters. Same as sign-up.

"Password the same as before"

Huudis doesn't allow reusing the previous password. Pick something different.

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